This policy explains how Caxtonjoe NG ("we") handles personal data when you use the Titi mobile app. We process your data in line with the Nigeria Data Protection Act 2023 (NDPA).
Data we collect
- Account details: full name, email, phone number, address and password.
- Identity: your National Identification Number (NIN), verified before your first booking.
- Shipment details: parcel descriptions, photos, weights, sender and receiver details.
- Payment records: amounts, status and references. Card details are handled by Paystack and never stored by Titi.
- Support messages, disputes and reviews you submit.
How we use it
- To verify your identity, quote, book, weigh and deliver your shipments.
- To process payments and refunds.
- To send transactional updates by push, SMS and email. These cannot be switched off while you have an active shipment.
- To text your receiver arrival and collection notices with the tracking code.
- To improve the service and detect delays or unusual activity.
Consent
We record your consent to this policy, with a timestamp, when you create your account.
Sharing
We share data only with providers needed to run the service: identity verification, Paystack for payments, SMS, email and push providers, maps, and delivery partners for last-mile delivery. We do not sell your data.
Security
Data is encrypted in transit and at rest. Your NIN is encrypted and masked, staff access is limited by role, and changes are audit logged.
Retention and deletion
We keep data only for defined retention periods. You can delete your account from the app's settings at any time, unless a payment or shipment is still open. See Delete your account.
Your rights
You can ask to access, correct, or erase your data, or object to processing. Contact us through the support page.