Cancelling a booking
- Before an agent is assigned: full refund.
- After an agent is dispatched: the pickup fee is kept and your deposit is refunded.
- Bookings cannot be cancelled once the parcel has been collected.
When your parcel weighs less
If the actual weight is lower than estimated and your deposit exceeds the final cost, the difference is refunded to your original payment method.
How refunds are paid
Refunds are approved by our finance team and returned through Paystack to your original payment method, usually within 5 working days.