These terms apply to your use of the Titi app, operated by Caxtonjoe NG. By creating an account you agree to them.
Your account
You must give accurate details and verify your NIN before your first booking. Keep your login safe; you are responsible for activity on your account.
Quotes and final price
Your quote is a guide based on the estimated weight. Every parcel is physically weighed, and the actual weight sets the final cost. Rates and fees are locked when you accept a quote.
Payment
For pickups, you pay the pickup fee and a deposit before an agent is assigned. The balance is due after weighing. A parcel will not fly until it is fully paid.
Flight cycles
A booking joins the current flight only if confirmed before the route's cut-off and while capacity remains. Otherwise it moves to the next cycle, and you are told before you pay.
Changes and cancellations
You can edit or cancel a booking only before it is collected. See Refunds & cancellations.
What you can send
You must not send prohibited items. We may reject any parcel that breaks these rules. See Prohibited items.
Liability and claims
Our liability for loss or damage is limited to the declared value of the parcel. Claims must be raised as a dispute in the app within the claims window set by Caxtonjoe NG.
Changes to these terms
We may update these terms. Material changes will be notified in the app.